A month or so back, at the IFMA Worldwork Place conferece, I listened in a conversation about the need for high quality training videos for food service equipment. I have also heard that training videos for HVAC equipment can be like "home movies," making them difficult for the facilitty manager and his/her staff to view when needed.
What is your experience? How are the training videos you currently have /request during a project useful? How could they be made better?
PhD Candidate, FM Consultant
Maybe not completely related, but our store personnel are responsible for changing lamps as they fail, and we were inundated with service calls after they changed the lamps noting that the ballasts or fixtures must be bad. The problem was that with certain lights in our stores the power must be disrupted for 60 seconds to allow the ballasts to reset themselves. And even after explaining the steps and procedure to the stores, we were still receiving errant calls. We created a short 45 second video which captured the appropriate steps, and shared it with some of the managers.
We also created videos capturing our janitorial scope, instructional videos for our autoscrubbers, and Pig vacuum and accessories. While these are just prototype videos that we crudely edited together, we are contemplating creating a video library on the facilities department webpage and creating more professionally done videos to make available fleet wide.
Feedback has been positive. And I have been told by the stores that they would prefer watching a short video rather than sifting through word documents, power point presentations, and spreadsheets to get the information and training we are trying to provide. I definitely see a value in creating more of them.
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